Privacy policy

Last updated: March 21, 2024

Introduction

Healthon, Inc., along with its subsidiaries ("Healthon," "we," or "us"), manages and operates the digital platforms accessible at www.healthon.com. These encompass our websites, mobile applications, and other online mediums (collectively, the "Platform"). Your engagement with the Platform, including any content ("Content"), services, or products provided through the Platform or by Healthon, and any related websites, software, or applications managed by us (together, the "Service"), is governed by this Privacy Policy. Unless explicitly stated otherwise herein, all capitalized terms have their definitions as per the Healthon Terms and Conditions ("Terms and Conditions").

We prioritize the privacy of our Service users. This Privacy Policy ("Privacy Policy") outlines our practices regarding the collection, use, and disclosure of your information through the Service.

By setting up, registering, or logging into an account via the Service, or by accessing or using the Service in any capacity, you acknowledge the latest version of this Privacy Policy. Should there be any modifications to our Privacy Policy, we will publish the updated version and revise the "Effective Date" accordingly.

If you are accessing the Service on behalf of someone other than yourself, you confirm that you have the authority to act on behalf of that individual, who also recognizes the practices and policies described in this Privacy Policy.

Use Limitations for Minors

The Service is primarily designed for users who are at least eighteen (18) years old or of a greater age as mandated by the laws of the jurisdiction where the Service is utilized. Users aged between thirteen (13) and eighteen (18), or the age of majority, may access the Service solely for acne treatment consultations using topical products, provided a parent or legal guardian consents in line with our Terms and Conditions. The Service does not target, nor is it intended to attract, children under the age of thirteen (13). Should we become aware of personal information collected from someone under thirteen (13) via the Platform, we will endeavor to cease using such information and remove it from our records.

Additionally, individuals under sixteen (16) may request the removal of their personal information posted on the Platform by reaching out to us at:

Email: hi@healthon.com, with "Removal of Minor Information" as the subject.

Please specify in your request the content or information you wish to be removed, its location on the Platform, and affirm that the request pertains to "Removal of Minor Information." Include your name, address, city, state, zip code, and preferred contact method (mail or email). Note that we do not accept removal requests via phone or fax. Healthon is not liable for non-compliance with requests that are incomplete, incorrectly labeled, or sent improperly.

Please be aware that in certain situations, such as when required by law or when the content is managed on behalf of your healthcare providers as part of your medical record, we may not be able to remove your information.

This section reflects Healthon's voluntary approach to gathering personal information from specific minors via the Service and does not constitute an acknowledgment of being subject to the Children's Online Privacy Protection Act or similar laws.

Protected Health Information

Creating an account with Healthon establishes a direct customer relationship, allowing you access to various functions of the Platform and Service. In this context, you may provide us with personal and transactional information, which we do not consider "protected health information" or "medical information."

However, the Service might involve the provision of health or medical information protected under certain laws. While Healthon is not a "covered entity" under HIPAA, it may, in some instances, act as a "business associate" to healthcare providers. It's important to understand that HIPAA might not apply to all interactions with Healthon or the healthcare providers, labs, or pharmacies you engage with through the Service.

Any protected health information, as defined under HIPAA, provided to Healthon in its capacity as a business associate, will be handled in accordance with HIPAA regulations. Additionally, any health or medical information protected under state laws will only be used and disclosed in compliance with such laws. Non-protected information may be utilized or disclosed as outlined in this Privacy Policy.

By using the Service, you acknowledge the Notice of Privacy Practices provided by your healthcare providers, which describes their use and disclosure of protected health information.

Collection of Personal Information

Healthon collects personal data in various ways during your interaction with our services. This includes information you provide directly, data collected automatically, information from third-party sources, and data we infer or generate.

Directly provided information: This includes your name, contact details, demographic data, payment information, and any content or files you upload to the Service.

Automatically collected information: When you use our services, we automatically collect data such as your IP address, device information, geolocation data, and usage data.

Information from third-party sources: We may receive information about you from third-party partners, service providers, and publicly available sources.

Use of Personal Information

We use the personal data collected for purposes stated in this privacy statement or disclosed to you. This includes delivering our services, operating our business, improving our offerings, personalizing your experience, providing customer support, and for marketing and advertising purposes.

Disclosure of Information

We may share your personal data with third parties for various reasons, including service provision, payment processing, marketing, and legal compliance. We also disclose data to affiliates, healthcare providers, and in the context of corporate transactions.

Your Choices and Control

You have control over your personal data, including the ability to access, correct, or delete your information. You can also opt out of receiving promotional communications and control the use of cookies and similar technologies.

Data Retention

Healthon retains your information as long as necessary for business, legal, and operational purposes. Our service providers and partners have their own retention policies.

Jurisdictional Considerations

The Service is intended for use within certain jurisdictions in the United States, governed by U.S. law.

California Residents

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know about the personal information collected, the right to request deletion, and the right to opt-out of the sale or sharing of your personal information.

HIPAA Compliance and Protected Health Information (PHI)

PHI Treatment and Security Measures

At Healthon, Inc., we understand the importance of Protected Health Information (PHI) and are committed to treating all medical records and PHI with the highest level of care and security. In our role as a provider of telemedicine services, we may collect, use, and disclose PHI in the course of providing our services. Our practices are designed to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and relevant state laws.

We have implemented stringent security measures to safeguard PHI against unauthorized access, alteration, and disclosure. These measures include, but are not limited to, encryption, access controls, secure data storage practices, and regular security assessments. Our dedicated team continuously monitors and updates our security practices to protect the confidentiality, integrity, and availability of PHI.

Patient Rights

Under HIPAA, patients have specific rights regarding their Protected Health Information. At Healthon, we ensure that our patients can exercise the following rights:

Right to Access: Patients have the right to access their PHI and medical records maintained by us.
Right to Amend: Patients have the right to request amendments to their PHI if they believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: Patients have the right to receive an accounting of certain disclosures we have made of their PHI.
Right to Request Restrictions: Patients have the right to request restrictions on certain uses and disclosures of their PHI.
Right to Receive Confidential Communications: Patients have the right to request that we communicate with them about medical matters in a specific way or at a specific location.

Privacy Official Contact Information

To ensure effective oversight of our PHI handling practices and compliance with our privacy policy, we have designated a Privacy Official. Our Privacy Official is responsible for the development, implementation, and maintenance of our privacy policies and procedures.

Privacy Official: Shahnaz Safian
Position: CEO
Contact Information: You can reach our Privacy Official for any inquiries or further information about our privacy practices at hq@healthon.com or 949 668 7000.

SMS Communications and Mobile Number Usage

Consent to Receive Text Messages: By providing your mobile phone number to Healthon, either through our Platform or by opting in through an SMS message or other means, you consent to receive text messages (SMS and MMS) from us. These messages may include operational messages about your use of our Service, as well as marketing and promotional messages. The frequency of these messages may vary. Standard message and data rates applied by your mobile network carrier may apply to the text messages we send you.

Opting Out: You have the right to opt out of receiving text messages from Healthon at any time. To stop receiving text messages, you may follow the opt-out instructions provided in the text message communications, which typically include replying "STOP" to the message you receive.

Non-Sharing of Mobile Numbers: Healthon is committed to respecting your privacy. We will not share your mobile phone number with third parties for their marketing purposes without your explicit consent. The sharing of your mobile number will be strictly limited to the purposes outlined in this Privacy Policy and our Terms and Conditions.

Use of Mobile Numbers: Your mobile phone number will be used solely for the purpose it was collected for, including but not limited to, account verification, providing updates or information related to the Service, or customer support.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us at hi@healthon.com or by mail at the provided address.

This Privacy Policy is subject to updates and modifications. Users are encouraged to review it periodically.